Founded in 1971, Össur are a global company specialising in the manufacture and distribution of prosthetics and orthotics. We also work closely with Paralympic athletes with the UK supporting Richard Whitehead and Jody Cundy among others.
From a B2B perspective in the UK we work closely with the NHS, MOD and private physio practices. Our B2C business located at www.ossurwebshop.co.uk has been in operation for around 8 years. In September 2015 the platform was upgraded to Magento, enabling us as a business to drive additional retail sales and enhance our growth.
The Webshop is purely focused on orthotics (or bracing), selling everything from ankle braces to knee braces and elbow braces. These types of products are available in most high street supermarkets and pharmacies, however we can boast that we supply these very braces to both the NHS and MOD, as well as being the only European distributer of BioSkin performance bracing.
We are currently seeing around 8000 – 10,000 unique visitors per month and in 2015 saw our average conversion rate of 3.9% with an AOV of £36. As of Q1 2016 our conversion stood at 4.0% with an AOV of £42.
We have a Customer Care Team based in Stockport, Cheshire to answer queries as well as having a Webchat facility. We offer free standard delivery via UPS Standard Delivery (2 Business Days) as well as offering both UPS Next Day and UPS Access Point.
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